Reference

Open with fulltoto Legal terms

Clear Legal terms, privacy choices and account steps help you understand how fulltoto handles access before you open an account.

Access conditionsPrivacy choicesAccount requests
fulltoto Open with fulltoto Legal terms
POLICY HELP PATHS

Reach support for policy questions

A clear support path matters when a Legal question affects your account, wallet status or access request. We ask you to sign in first where possible, because the account route lets us match the request to the correct record without asking you to share unnecessary details. From there, choose the route that matches your issue and include the relevant reference.

Team online

Account access

Use the account help route when phone verification, eligibility wording or a closure request needs clarification. We can point you to the relevant Legal section after checking the account record.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the transaction reference and selected rail. We use those details to separate policy questions from status checks.

Policy request

Ask for a copy, correction or change to your personal data through the policy request route. State the request clearly, and we will explain any account verification needed before action.

DATA HANDLING DETAILS

Protect your account and privacy choices

We handle Legal requests through account records, verification checks and documented policy steps rather than informal messages.

Personal data

We use account details, phone verification results and request history to operate access controls and respond to Legal requests. We do not ask you to place passwords or wallet credentials inside a support message.

Cookies

Cookies may support sign-in continuity, security checks and saved page preferences. Our privacy controls explain the available choices, while disabling some cookies may affect account access or saved settings.

Account security

Phone verification helps connect an access request to the correct account. If your device changes, complete the requested account step and avoid sharing one-time codes with anyone contacting you.

Retention records

We retain account, transaction and policy-request records for the period needed for operations, security, dispute handling and legal obligations. The applicable Legal wording explains how retention applies to each record type.

Change request

You can request correction or removal of eligible personal data through the policy support route. We may verify ownership first, then explain what can change and what must remain for legal or security reasons.

Contact ownership

Use the account help path rather than an unverified social message when you need a Legal answer. This keeps the request attached to your account and gives us the right context to respond.

Browse answers about Legal and access

These Legal answers address the questions we expect you to ask before opening an account or sending a policy request. They cover local access, account records, cookies, wallet references and correction steps. If your situation is not listed, use the account support route and include only the details needed to identify the issue.

The Legal page covers account conditions, access eligibility, phone verification, privacy choices, cookies, transaction records, account closure and ways to request correction or removal of eligible personal data.

Access depends on local law. Before opening an account, confirm that this type of service is permitted where you are located and follow the eligibility wording shown during the account process.

Phone verification helps us connect an account request to the correct person and protect account records. If you change devices, complete the requested verification step before asking us to change access details.

DANA and QRIS references are attached to the selected account and transaction record. We use them to check status and resolve disputes, while any requested data action remains subject to applicable Legal conditions.

Send a clear change request through the policy support route. We may verify account ownership, then correct eligible details and explain any record that must remain for security, operations or legal obligations.

Cookies can support sign-in continuity, security checks and saved preferences. You can manage available cookie choices through the site controls, although disabling some cookies may interrupt parts of the account path.

Sign in and use the policy support route, or choose account access help if you cannot enter. Include the section name or wording that concerns you, without sending passwords or one-time codes.